Introduction
In abusiness, employee experience is how each employee feels about what he or she experiences and observes throughout the organization.
Effective Employee Experience is needed after the Covid-19 pandemic because of the remote/hybrid work environment. This Covid-19 pandemic leads to the employees feeling more stressed, disengaged, and disconnected the automation of work helps employees to work remotely. It enables employees to learn, grow and do their best work. It helps employees to feel more supported and delivers the right knowledge at the right time.
Automation is the technology where we can create and produce with the delivery of goods with less human interaction. Automation is used in various fields such as manufacturing, defense, information technology, etc., In recent days, Chatbots are used by many organizations for customer experience, similarly for employee experience AI chatbots are used for employees. In real-time, good employee experience leads to good leadership.
In a recent lumpapps article titled “Benefits of Employee experience” the five key benefits of improving employee experience are as follows:
- It reduces the turnover of employee
- It made the employee more productive
- It attracts on more talents of the employee
- When Employee experience is good it leads to better customer experience
- A good Employee experience leads to high profits.
According to an article published by reworked titled “How automation and Employee self-service can improve employee experience,” the employee experience is mainly categorized into four ways it is based on work culture, workspace, technology, and feedback.
Work culture is simply creating a work environment for the employees to work in the organization.
Workspace is just the physical environment where the employee works eight to twelve hours daily.
The technology is mainly used to improve the employee experience. The various automation tools like messaging tools, AI-based chatbots, scheduling apps, technology is shaping the workplace in the organization. For example, the employees communicate with their colleagues by using messaging apps like Slack, chatbots, etc., The technology is focused more because it uses automation in the organization.
Feedback is after using the technology how the employee feels to work in the environment.
Top five perks of automation on Employee Experience
In a recent Forbes article titled “Best practices for ensuring automation enhances the employee experience” the five perks of automation on employee experience are as follows:
- Workload Balancing with less risk
- Concentrate on career development
- Digital working environments
- High satisfaction of employees
- Better security and profits
- Workload Balancing with less risk
The repetitive and continuous tasks are automated which reduces the work of employees in a particular task. So the employees focus on other strategic works in a better way. The risk of a task is reduced by automation. For example, if data is entered manually by humans, it leads to some errors and causes a loss to the organization. If the process is automated, then it leads to avoiding errors and reduces the risk for the organization
- Concentrate on career development
If the repetitive tasks of an organization are automated, then it makes employees concentrate on other tasks which need critical thinking and free employees from continuous work. For example, the coordination of meeting time for employees is automated through automation through any communication messengers. Automation also avoids unnecessary tasks and helps employees to save time and money.
- Digital working environments
The Covid-19 pandemic leads an organization to create digital working environments which make employees work from anywhere at any time. At the same time some departments of the organization such as packing, billingare not designed to work remotely. If an organization is automated fully then the employees work remotely in any unavoidable circumstances.
- High satisfaction of employees
The repetitive tasks are automated, then the employees concentrate on other work which leads to critical thinking and improves the other tasks in a better way. So the automation makes the employees more productive of work and leads to higher satisfaction of employees.
- Better security and profits
Automation reduces human error around security. It also focuses mainly on the cyber activity of an organization, which keeps sensitive information safe for the organization. The profits are better for the organization to grow while automation leads to replacing more jobs.
In the recent reworked article titled “How automation and Employee self-service can improve employee experience”Some other areas of improving employee experience in automation are as follows:
- on-boarding of employees when they join as a new employee in an organization
- HR portal is automated and accessed all the time.
- Improve the communication between employees
- Conduct survey for employees’ benefit
- Provide training programs to employees.
A better Employee experience helps the organization to get a better customer experience which leads to makinga profit for the organization.
BIBLIOGRAPHY
- https://www.forbes.com/sites/forbesbusinesscouncil/2021/09/20/best-practices-for-ensuring-automation-enhances-the-employee-experience/?sh=2cfc327a4166
- https://www.smartsheet.com/content-center/best-practices/productivity/can-automation-improve-employee-engagement
- https://www.reworked.co/employee-experience/how-automation-and-employee-self-service-can-improve-employee-experience/
- https://www.lumapps.com/solutions/employee-engagement/employee-experience-benefits/