Automated IT processes: understanding them
Its primary role is to implement high-tech solutions for other parts of the organization, but IT operations are notoriously in need of technology improvements and process automation
Increasing demand and complexity have led to lengthy turnaround times and bottlenecks for IT services. Many companies devote a huge portion of their IT organization to manual and inefficient support and administrative tasks.
Automating your processes with IT Process Automation (ITPA):
Step up your service request workflow
You can begin IT Process Automation with your help desk and service requests. The IT automation process can take steps like identifying frequently asked questions, filtering out duplicate requests, and inserting appropriate requests into the same ticketing system.
Trigger tasks from a ticketing system
IT process automation can augment your ticketing system and make it more automatic.
Simplify tech onboarding and off boarding
Tech setup for new employees requires a lot of time and can disrupt your work on other projects. Increase the efficiency of tech onboarding with IT automation. In an onboarding process, most tasks are repetitive and can be checked off with automation.
Automate asset management
Automate your IT processes to create a complete asset inventory and tracking system. Maintain accurate records by setting up automatic triggers for assigning assets, adding line items for invoices received, or indicating when assets are designated to be out of service.
Ensure compliance and information security
Using IT process automation, you can easily integrate and automate compliance controls as part of a larger workflow. This will allow you to gather information quarterly, annually, or during transacting.
Perform routine system maintenance tasks
You can schedule system backups, cleanups, and updates to keep your IT infrastructure strong and functioning properly. In addition, ITPA can monitor and perform automatic system reports to assess usage, bandwidth, and efficiency.
Take control of your tech with easy integrations
The IT process automation can be seamlessly integrated with your existing cloud provider stack and software solutions. IT organizations can also be connected when all their systems are. Remove manual data entry, scheduling, notification and follow-up tasks, and any other workaround you currently use to connect the various apps, people, and departments you work with.
Automate without coding
By using a no-code platform for IT automation, developers can save time when creating automated workflows and save their technical expertise for more complex tasks.
Deliver on digital transformation governance
For businesses to be competitive, they must automate their operations across departments. Through automated changes management, task distribution, training, and governance, IT process automation can make rolling out a federated model easier.
Benefits of IT Process Automation
IT Process Automation has some specific benefits, such as:
· Cost reduction: Automation reduces the time necessary to complete tasks, therefore saving money.
· Reduces human error: Automating means removing the human element from a process so that the possibility of errors generated by human actions can be reduced, such as overlooking a step or typing in the wrong value.
Response time: Most automated IT processes drastically reduce response times. Mission-critical systems need to have this information
· Increased productivity: Results from reducing human error and improving response times. Automating repetitive, time-consuming processes helps teams focus more on important workflows that require real-time human interaction
IT Service Automation
Services automated using the software are generally considered more useful and more reliable. Service automation has the advantage of consistently executing processes, in the same way, no matter how many times they are run. Performing repetitive tasks with such precision is virtually impossible with human labor.
Advantages of service automation
- Service automation allows for easy adjustment of capacity according to variation in demand volumes
- Service automation allows for automated resources that can handle capacities with fewer restrictions on time of access.
- Service automation also ensures a good basis for measuring and improving service processes.
- Service automation prevents depreciation of knowledge
Service automation preparation works on two fundamental principles
The first principle: simplification of service processes
When your service processes are simple and include routine steps, you can automate them easily. In simplifying service processes, the main objective is to reduce performance variations by reducing the process steps. Human interaction with customers with an automated service is limited to very specific situations with a high level of variance. As a result, the service can run efficiently and effectively.
The second principle: coordination of activities, tasks, information, and interactions
It’s possible to implement service automation to improve performance, efficiency, and quality by establishing a reasonable relationship between activities and interactions, and if these activities or interactions follow a routine or repeatable pattern. Measure and improve performance, efficiency, and quality through Continual Service Improvement processes.
Through continuous improvement of IT services, customers receive the best service the company is capable of providing, and the service is of optimal value for the company. In addition, it assures the delivery of effective and efficient services.
Automation of IT services not only saves resources but also allows for effective management of the services available to customers. In the same way, the need for customer interaction will determine if service automation is required. The automation of services is a crucial part of developing a successful service strategy.
Benefits of Service Automation
Accelerate Service Delivery
Keeping service automation fast, reliable, and top-quality is its focus. Automating requests and inquiries lets you take advantage of technology rather than labor to achieve a specific outcome rather than managing requests and inquiries manually.
Increase Efficiency and Productivity
Automation and other new technologies are transforming the very nature of many jobs, as well as creating new ones that didn’t exist before. As a result of these changes, both employees and companies are undergoing significant changes.
By automating tasks, your staff can spend precious time and resources more efficiently. As a result, productivity and efficiency would increase.
With automation taking care of a majority of repetitive work, employees and companies have more time to focus on higher-value tasks, such as problem-solving, finding solutions, and developing new ideas.
Increase Customer Satisfaction
When customers receive a quicker, cheaper, and better service, they are happier. Technology in manufacturing helps assemblers and distributors connect seamlessly to make the process of getting products to customers easier. Automating certain aspects of your business can change the perception and ratings your customers have of you.
Reduce IT Costs
Businesses and organizations are constantly under pressure to maximize profits to maximize the value of their operations. The most common way to achieve this is to reduce costs.
Automating processes provides better and more efficient approaches to reducing costs. There is a great opportunity to increase customer service while simultaneously lowering costs.
Reduce Risk of Error
It is natural for errors to occur in every workplace, but they can also be managed in several ways. Motivating workers and engaging them in their work is important in reducing human error. The use of computers and automation reduces human error in processes.
BIBLIOGRAPHY
1. https://www.pipefy.com/blog/itpa-process-automation/
2. https://blog.masterofproject.com/itil-service-automation/